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Should the product be faulty or defective on arrival we may offer you, full replacement or full refund including postage. 

Goods damaged in transit

If your purchase is damaged in transit, simply contact us within 7 days to arrange a "no charge" replacement, freight free.

Method of Refunds

BILTONG SHACK will refund you by the following:

  • Credit card refund

  • Direct deposit into your bank account

  • Cheque

How to arrange a return or refund

Please contact us directly using any of the methods on our “Contact Us” page to discuss your issue.

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