RETURNS & REFUNDS

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Should the product be faulty or defective on arrival we may offer you, full replacement or full refund including postage. 

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Goods damaged in transit

If your purchase is damaged in transit, simply contact us within 7 days to arrange a "no charge" replacement, freight free.

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Method of Refunds

BILTONG SHACK will refund you by the following:

• Credit card refund

• Direct deposit into your bank account

• Cheque

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How to arrange a return or refund

Please contact us directly using any of the methods on our “Contact Us” page to discuss your issue.